Afrirent Mobility is looking for 10 energetic, fast-learning, and enthusiastic Customer Contact Center Interns to join our team.
We are inviting high-potential graduates and early-career professionals who are eager to learn and build their careers in customer service to join our Call Centre team as interns. This internship offers an excellent opportunity to gain practical experience in a dynamic and supportive environment while developing valuable customer service and communication skills.
The successful candidates will be responsible for:
Customer Service and Query Resolution
- Responding to customer queries received via telephone, email or call centre systems in accordance with service level agreements.
- Providing accurate information and guidance relating to vehicle maintenance, repair bookings, breakdown assistance and service processes.
- Capturing and verifying customer, vehicle and case details accurately on the relevant fleet management systems.
- Creating and managing service cases, including the generation of reference numbers.
- Requesting outstanding documentation / information from customers, internal departments or service providers.
Inbound Call Management
- Answering incoming calls in accordance with approved call centre standards and scripts.
- Maintaining professional telephone etiquette and service delivery.
- Capturing accurate customer and vehicle information during calls.
- Handling all calls efficiently and professionally.
Outbound Communication and Service Coordination
- Conducting outbound calls to follow up on customer queries, breakdown assistance or service requests.
- Liaising with service providers regarding the progress of vehicle repairs and maintenance.
- Providing customers with timely updates regarding the status of repairs or breakdown assistance.
- Ensuring repair bookings and maintenance schedules are confirmed and communicated.
- Maintaining records of all follow-up communications.
