Afrirent Mobility (Pty) Ltd is looking for a Call Centre Manager who will lead, manage, plan and implement an effective call centre strategy and manage the call centre and the team to ensure that customers’ needs are handled professionally and resolve inbound and outbound customer queries seamlessly and in the most cost-effective manner. The role is also responsible for developing and maintaining policies, standard operating procedures, systems and processes, analysing call centre data and metrics and improving the overall call centre operations in order to provide a high-quality service to all customers being supported by the call centre